Privacy Policy

This privacy policy governs the collection, storage and use of personal information collected by “Victoria Winfield”. The information may be gathered through our main website at https://www.victoriawinfieldbridal.co.uk/, instagram @victoria.winfield.bridal, email, telephone conversations or through our normal business activities supporting the provision of Bridal Hair and Makeup and associated services.

Specifically, this privacy policy provides you with details about the personal information we collect and hold about you, how we use your personal information, and your rights regarding the personal information we hold about you.

Please read this privacy policy carefully – by continuing to access or browse our websites, or by requesting the provision of services from us, you confirm that you have read and understood this privacy policy in its entirety.

Overview

We absolutely respect your right to privacy. Our overall aim is to ensure that our collection and use of personal information is appropriate to the provision of services to you and our clients, and is in accordance with applicable data protection laws.

Further details of how we do so is set out in each section of our privacy policy as follows:

Who we are

“Victoria Winfield” is the data controller of the personal information that we collect from you, whose registered office is Llancaut, Love Lane, Iver, Bucks, SL09QT .

You can contact us in relation to this privacy policy by email at info@victoriawinfieldbridal.co.uk.

The personal information we collect about you

If you are seeking to use the Hair and Makeup services or to obtain further details about a potential booking, we will usually collect the minimum information required to fulfil your needs. This will likely include your name, contact details, date, time and location of your wedding, number of additional people who require hair and makeup services, plus information on your specific requirements in order to customise your service and deliver your specific requirements.

If you are, or work for, a supplier to “Victoria Winfield”, then we will collect the minimum amount of business specific personal data, usually your name, business role and business contact details to enable us to manage the business relationship.

If you are, or work for, a business customer of “Victoria Winfield”, then we will collect the minimum amount of business specific personal data, usually your name, business role and business contact details to enable us to manage the business relationship.

How we store, use and share your personal information for our core business

Individuals who use our services, or enquire about our services

We collect, store and use your personal details as outlined above for our legitimate business interests, so that we can fulfil both your immediate and any potential future booking or enquiry needs.

This storage and use of your personal information allows you to be contacted about your current booking or enquiry. We do not believe that this storage and use will unduly prejudice your rights or freedoms.

Business partners

We collect, store and use the business contact details of individuals working with our business partners for our legitimate business interests in maintaining and managing the commercial relationship between “Victoria Winfield” and its commercial suppliers and customers. We do not believe that this storage and use will unduly prejudice the rights or freedoms of these individuals.

All other users of the sites and our services

We collect, store and use your personal information for the following purposes:

• to make the sites available to you; and

• to provide any services that you request.

Sometimes, our use of your personal information is for purposes which are ancillary to the provision of the sites and services, or which are desirable in order to make them to operate more effectively. In those circumstances, we believe we have a legitimate business interest in handling your personal information, and do not believe that this storage and use of your personal information will unduly prejudice your rights or freedoms.

The relevant circumstances are:

• detecting and preventing fraud;

• keeping our websites, apps, products and IT systems secure;

• ensuring that our own processes, procedures and systems are as efficient as possible;

• analysing and enhancing the information that we collect;

• determining the effectiveness of our promotional campaigns and advertising; and

• by enquiring or booking us you have given us your consent to contact you (including by SMS and e-mail) in regards to your booking/enquiry.

In some, relatively limited, circumstances we need to handle your personal information in a certain way to be able to comply with our legal obligations – for example: if we are requested to disclose your personal information to regulatory bodies or if we need to demonstrate our compliance with applicable law such as any tax and national insurance legislation relating to the payment of personal service company contractors and immigration law.

Anonymous data

We also collect anonymised details about visitors to our websites for the purposes of generating site statistics, reporting purposes or improving our website and marketing effectiveness. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

How we might otherwise share your personal information and who we share it with:

We will disclose information under the following circumstances:

• Third-party service providers: When we share information with third-party service companies for them to facilitate or to provide certain services on our behalf. This will include: o IT support service providers; o third-party service providers who track our customers' use of the sites and our services for us. These companies are contracted to use your personal information only as necessary to provide the relevant services to us and are required to maintain full security and confidentiality.

• Compliance with laws and legal proceedings: When we respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. When we believe it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

• Merger or acquisition: When we need to transfer information about you if we are acquired by or merged with another company. If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified by email and/or a prominent notice on our sites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Security

We employ comprehensive, reasonable and appropriate security measures to protect against the loss, misuse, and alteration of the personal information we process. This includes organisational security (passwords and access controls), physical security (data centre protection) and IT security (encryption). Please note that no transmission over the Internet can ever be guaranteed secure and as a consequence please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

Data Retention

We retain information (including personal information) for the minimum reasonable time period to allow us to provide our services and will delete it after that time. The only exceptions are in cases where we need to keep limited personal information to comply with our legal obligations, resolve ongoing disputes, or enforce our agreements.

Should you require more detail about our retention timescales for a specific category of data or information please contact us at info@victoriawinfieldbridal.co.uk

Your rights

You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us at info@victoriawinfieldbridal.co.uk at any time. You have the right to request that we:

• provide access to any personal information we hold about you;

• update any of your personal information which is out of date or incorrect;

• delete any personal information which we are holding about you;

• restrict the way that we process your personal information;

• prevent the processing of your personal information for direct-marketing purposes;

• provide your personal information to a third-party provider of services;

• provide you with a copy of any personal information which we hold about you; or

• consider any valid objections which you have to our use of your personal information.

We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances.

If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.

Third party sites

Our websites contain links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through our sites or services, and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.

Changes to this Privacy Policy

This privacy policy was last updated in April 2024.

Please check back regularly to keep informed of updates to this privacy policy. Where we make significant changes to this privacy policy, and we have your email address, we will send you notification of the changes.

Complaints, questions and suggestions

We have a Data Protection Officer to assist with all queries regarding our processing of personal information who can be contacted via info@victoriawinfieldbridal.co.uk

If you have any complaints, questions and suggestions about our sites or services, please contact us at info@victoriawinfieldbridal.co.uk

In the EEA, you may also make a complaint to our supervisory body for data protection matters (the Information Commissioner's Office in the UK) or seek a remedy through local courts if you believe your rights have been breached.