Terms & Conditions
Victoria Winfield reserves the right to make changes to the terms and prices without notice. These changes will not affect any bookings that have been secured with a booking fee.
Skin Allergies & Conditions
The client shall inform Victoria of any issues that may affect the use of any equipment or products. This includes but is not limited to sensitivities, allergies and medical conditions. Victoria cannot be held liable for any reactions or losses that occur due to the client’s failure to inform them of any known condition.
It is also the client’s responsibility to inform Victoria of any sensitivities, allergies and medical conditions within the booked bridal party receiving makeup and/or hair services. Victoria cannot be held liable for any reactions or losses that occur due to the client’s failure to inform prior to the application.
Victoria reserves the right to refuse makeup application or hair services if any contagious skin, hair or eye infections are present. The client and party undertake any makeup/hair services at their own risk.
Booking
Depending on the location and timing of your wedding, accommodation and/or flights may be required for Victoria and her team prior to the wedding. This will be determined and booked by Victoria and the price of which will be included in her quote. This will only be booked after the trial once you confirm you would like to book Victoria for your wedding day. This amount will be included in the first wedding instalment invoice sent to you 7 days after your trial. The price of which may be subject to change due to inflation of booking closer to the date.
There is no minimum spend to make a booking, instead there is a minimum amount of people required of ‘2 people’ to book Victoria for your wedding day.
Travel Fees
Please note, a travelling fee will be assessed and added to the initial payment for the trial, then again for the initial wedding payment. This will be charged at 50p per mile from a 10 mile radius of the Margate CT9 postcode. If your trial/wedding is within London, the travel charges may instead be the train fares to and from the location. Victoria reserves the right to choose which mode of transport is taken to reach you, therefore the travel fees will be subject to transport mode and location.
Payment
To secure your booking a non-refundable deposit of £100 is required to secure the date of your Wedding. Without this deposit the date cannot be reserved.
The deposit, trial and travel fees will be required once confirming you would like to book Victoria. Once you confirm your wish to go ahead with the initial booking, Victoria will send you an invoice for the deposit, trial and travel fees. Please note, your date will only be secured once the initial payment for the deposit, trial and travel fees have been received. These fees must be paid via direct bank transfer.
Victoria will contact you 7 days after your trial to confirm if you would like to proceed with the wedding day booking. You will then be required to pay 50% of the full wedding booking fee, this is non-refundable in the case of cancellation (the £100 deposit fee will be subtracted from this amount). The remaining balance for your wedding day services must be paid in full 6 weeks before the wedding date.
If any extra hair and/or makeup applications are requested on the day, and if time allows, Victoria will take payment for those by bank transfer or in cash on the wedding day prior to the service.
Cancellations
Once the deposit has been paid and the date is secured, Victoria agrees to the service on the date of your wedding. In the unlikely event she becomes unavailable on the day due to illness or an emergency, Victoria reserves the right to designate another fully qualified makeup artist/hair stylist to carry out the application. She will always endeavour to make this possible, but in the unlikely situation of another makeup artist being unavailable, a 100% refund will be given for the wedding day services.
If the client cancels the booking before the trial date, the the full fee for the trial paid including the deposit will be retained. If the client cancels once the wedding services are confirmed and 50% of the full fee has been paid (minus the trial deposit), that will be non-refundable and will be retained.
This clause is intended to protect loss of business due to the fact other bookings will have been declined to allow for yours to go ahead.
Refunds
Victoria does not offer refunds for completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact her directly and she will try her utmost to resolve any problems.
Photography
To increase Victoria’s portfolio, your hair/makeup artist may wish to take photographs of the finished hair/makeup looks. Professional photography taken at your wedding will also be requested. These photographs may be used on the artist’s social media pages and website to increase their portfolio, but no personal information will be given apart from your first name and date of your ceremony.
If you do not want this information to be published in social media/website please notify Victoria before your trial/wedding day.
Privacy
To coincide with the new GDPR laws, as a disclaimer I do not share any of my clients details with third parties, or sign them up for mailing lists. By going forward with this booking you are agreeing to have your details in Victoria’s address book solely for personal use in connection with your booking. If at any point you would like your details removed please let her know.